“Excitement is in the ‘cards’ as new Debit Cards go live September 13th.
Please activate yours.”
We are fast-approaching the ‘go live’ date for our new debit card platform. If you have not received your new Town & Country Debit Card, please check your mail daily. All cards were mailed by August 31st, but delivery times may vary dependent upon the postal service.
As we prepare for September 13th when the transition is complete and all new cards become fully functional, we ask that all debit-card holders activate their new debit cards as soon as possible. Although the new cards cannot be used until September 13th, activation prior to this date will ensure that there is no delay or interruption in using your new Town & Country debit card. You will use your old debit card until September 12th at midnight.
Our new Town & Country Debit Card offers better service, enhanced convenience and so much more, such as 24/7 support to serve your needs and assist you anytime, from anywhere. Additional new features will be available soon, including the ability to digitally re-issue a new card in minutes and have it delivered right to your mobile app so you can start using it right away.
As with anything new, we understand there may be questions and challenges that arise. To best assist member needs, we have added additional member service representatives to our Call center to respond to your questions and provide assistance in a timely manner.
The new Town & Country Debit Card will provide a better member experience and we are excited to deliver it to you. Remember to activate your new card prior to September 13th, so it’s ready to use when our new card platform goes live.
Please visit our special landing page we have created to answer questions and provide assistance online. If you still have additional questions, please reach out to our Call Center by phone at 800.649.3495, or email.
Great things are ‘in the cards’ at Town & Country.
Thank you for being a member-owner.
Best,
Dave
